Good customer service at Chase?

A good bank?

I haven't always been happy with my Chase Credit Card. Nonetheless, I had a problem with my credit card that required a call to customer service, and to my surprise I actually received great customer service.

The customer service representative was courteous and helpful. Sure, she tried to upsell me on a few new programs, but once I said no, that was that. On top of that she even waived one of my fees.

Not bad for a big evil bank.

Have you had any good or bad customer experiences lately? Rate your customer service experiences.

Rate your Best Buy Extended Warranty Service

Lies and deception - Customer service at Best Buy

I buy quite a bit of electronics from Best Buy. Recently, I bought a small camera to carry around in my pocket when a bigger camera wasn't feasible. Since it was a business expense, I decided to purchase the $30.00 warranty, mostly because the sales woman told me that if anything went wrong, Best Buy would simply replace the camera.

Well, the camera isn't working. Yet, when I took it into Best Buy in Pasadena, California, the Geek Squad rep told me there would be a 12 day turn around as this was a 'service contract' not a 'replacement' contract.

Thus, the salesperson simply lied to me, probably because I'm guessing she received some kind of bonus for this outright fraud. Finish: Rate your Best Buy Extended Warranty Service

Car dealership ratings and customer service

Rate your customer service

Most people don't like buying a car. It's not just that car sales people seem untrustworthy, it's the entire dealership. The GM, the finance guys. It just seems like you can't win when buying a car.

But your relationship with your car dealership doesn't end after buying your car. Often the dealership is also where you service your car.

Finish: Rate your car dealership

Bad customer service at Office Max Pasadena

Just plain bad service

So, I needed a to put together some business cars for a last minute business project. After looking around, I was pretty impressed with a the Do It Yourself Business Card program OfficeMax offered. More important they offered a 3 day rush delivery service for $30.00.

And it all went down hill from there.

Finish: Bad customer service at OfficeMax in Pasadena

Banks and customer service: Tell the ATM

Your banks customer service rep?

"Big banks and the feds are working to throw an $80 billion lifeline to companies holding bad loans. But no one seems interested in rescuing families who need just a little help," writes Jim Jubak on MSN.

"Banks to customers: Drop dead!!"

Now that's good customer service. Is this representative of the customer service that most banks are regularly providing?

Rate your bank and customer service.