Good customer service at Chase?

A good bank?

I haven't always been happy with my Chase Credit Card. Nonetheless, I had a problem with my credit card that required a call to customer service, and to my surprise I actually received great customer service.

The customer service representative was courteous and helpful. Sure, she tried to upsell me on a few new programs, but once I said no, that was that. On top of that she even waived one of my fees.

Not bad for a big evil bank.

Have you had any good or bad customer experiences lately? Rate your customer service experiences.