Bad customer service at Office Max in Pasadena, California

Just plain bad service

So, I needed a to put together some business cars for a last minute business project. After looking around, I was pretty impressed with a the Do It Yourself Business Card program OfficeMax offered. More important they offered a 3 day rush delivery service for $30.00.

Thus, I started putting together my business card, everything went smoothly until I needed to upload an image file for my logo. Since I had done some research, I had an image file with me. Unfortunately, the lady working behind the counter had no idea of what she was doing, and said she'd have a more experienced worker call me that night.

No call.

I went back the next day with some new images and reworked the card myself - the girl wasn't there. Finished the card and every thing seemed perfect.Paid the $30.00 for 3 day delivery.

3 and 1/2 days later I returned for my cards. They weren't there. Weren't there the next day either. Even worse, every time I went into the store, I was told I would receive a call later that day updating me on the delivery status, which was trackable, but I didn't get 1 call.

Went back in the next day and they still didn't have my cards, at which point I told them to forget it if they weren't there within the next 24 hours as I was flying out of town and needed the cards. Again, I had to call them and yet my cards still weren't ready.

What horrible customer service.

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